I wanted to share with you a little story from our last day in Austin. There we were, calling all around, trying to get in a last minute oil change for Maude before hitting the road toward New Mexico. At one RV service spot we were quoted at $425 minimum. At another, $120 just for labor. We called a few Jiffy Lube's after getting a secret tip that because Maude had a baby body, and a Mercedes Diesel engine, they should be able to do it. Three different Jiffy Lube's said no, but there was definitely a pause beforehand. Like "ehhhhhh we can, but we'd rather not byeeeeee". We really just needed a simple RV oil change.
And then we tried one last time, a Jiffy Lube in South Austin, located on Stassney Lane and I-35 South. A woman answers the phone. I ask, hope dripping through the mouthpiece, if they'd do it. She said hold on, and asked someone in the background. A man's voice came through, and asked the height of the RV. We said 11ft just to be safe. His response, "If it doesn't fit in the bay, I'll change the oil outside. Bring her in!"
It's amazing to me that customer service like this still exists. Roy Rodriguez and the crew from Jiffy Lube #3036 were absolutely phenomenal. Turns out Maude is a bit big on top and didn't fit in the bay. Roy said no problem, he'd do it outside. Then he proceed to drive to the Auto Zone down the street to get an oil pan they didn't have in shop. We were in shock at how helpful he was, but even more so, he didn't make us feel like a bother at all. He even said that it reminded him of changing oil way back when and he had fun.
We're writing this to you from New Mexico, where we arrived safely after an 8-hour trek. Stories like these need to be shared, not only to honor the kindness that still frequents our every day lives, but also to remind us that there are still people out there who go the extra mile just because it's the right thing to do. Thank you so very much to Roy Rodriguez and the crew at #3036. The Roamans will forever be Jiffy Lube customers because of this experience.
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