THE ROAMANS
  • Home
  • About
  • The Sprinter Van
  • The Econoline
  • Blog
  • Contact

You Can Change Your RV Oil at Jiffy Lube & Other Fun Facts

2/25/2016

4 Comments

 
I wanted to share with you a little story from our last day in Austin. There we were, calling all around, trying to get in a last minute oil change for Maude before hitting the road toward New Mexico. At one RV service spot we were quoted at $425 minimum. At another, $120 just for labor. We called a few Jiffy Lube's after getting a secret tip that because Maude had a baby body, and a Mercedes Diesel engine, they should be able to do it. Three different Jiffy Lube's said no, but there was definitely a pause beforehand. Like "ehhhhhh we can, but we'd rather not byeeeeee". We really just needed a simple RV oil change.

And then we tried one last time, a Jiffy Lube in South Austin, located on Stassney Lane and I-35 South. A woman answers the phone. I ask, hope dripping through the mouthpiece, if they'd do it. She said hold on, and asked someone in the background. A man's voice came through, and asked the height of the RV. We said 11ft just to be safe. His response, "If it doesn't fit in the bay, I'll change the oil outside. Bring her in!"
​
It's amazing to me that customer service like this still exists. Roy Rodriguez and the crew from Jiffy Lube #3036 were absolutely phenomenal. Turns out Maude is a bit big on top and didn't fit in the bay. Roy said no problem, he'd do it outside. Then he proceed to drive to the Auto Zone down the street to get an oil pan they didn't have in shop. We were in shock at how helpful he was, but even more so, he didn't make us feel like a bother at all. He even said that it reminded him of changing oil way back when and he had fun.
​
We're writing this to you from New Mexico, where we arrived safely after an 8-hour trek. Stories like these need to be shared, not only to honor the kindness that still frequents our every day lives, but also to remind us that there are still people out there who go the extra mile just because it's the right thing to do. Thank you so very much to Roy Rodriguez and the crew at #3036. The Roamans will forever be Jiffy Lube customers because of this experience.
​
Free Shipping on Rims at TireBuyer.com
4 Comments
John Rossi
2/26/2016 10:19:07

Personally, I am not a fan of Jiffy Lube; however, this is a great story. Mr. Rodriguez obviously knows how to treat a customer well. Some of these other businesses need to take a lesson from him.

Reply
The Roamans
2/26/2016 11:03:50

Hi John,

I couldn't agree more with you. It's amazing that people like Roy Rodriguez still exist nowadays, especially when a lot of businesses tend to only care about money.

Reply
Kari
8/13/2016 16:13:08

Thank you soooo much for this story. I've recently bought a cute little RV (Chinook Concourse) and have been searching Austin, TX for a place to get his oil changed. I found your blog, called Roy, confirmed that he was still up for changing the oil in an RV that most likely wouldn't fit in the bay, and he was AMAZING. Thank you for finding him, posting, and recommending. I just had my oil changed today and it was the best experience I've had. Roy definitely went above and beyond and made my oil change go from a nerve-wracking experience to a fun adventure.

Reply
The Roamans
8/16/2016 18:20:44

Hi Kari!

I can't tell you how excited we are that you visited Roy at Jiffy Lube Austin. He really was such an awesome guy, and helped us out tremendously. Thank you for letting us know about your experience!! :) We feel your pain about an RV oil change being a nerve-wracking experience. It weighed heavy on us for quite a while until we found Roy.

Hope to see you and your Chinook on the road!

Reply



Leave a Reply.

    FOLLOW OUR ADVENTURE

    The Roamans Published a Book

    Archives

    September 2019
    December 2018
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    June 2015

    Categories

    All
    Community Contributions
    Conscious Living
    Meaningful Work
    Recipes From The Road
    Trailblazing
    Trail Blazing

    Picture
    Picture
    Picture
    Picture
    Tea Gifts
    Birth Announcements and Invitations
    Homegrown Collective
    Shop adidas.com Online

    RSS Feed




WHERE TO NEXT?


     Copyright © 2015 THE ROAMANS, All rights reserved.
  • Home
  • About
  • The Sprinter Van
  • The Econoline
  • Blog
  • Contact